(continues at 2'38")

So the to play in prototype is really , but let's look at how different teams . So the average for most people is around inches; business school students, about of that; lawyers, a little , but not much better than that; kindergartners, better than most . Who does the best? Architects and engineers, . Thirty­ nine inches is the structure I've seen. And why is it? Because they understand and self-reinforcing patterns are the key to building structures. So CEOs, a little bit better than , but here's where it gets interesting. If you put an admin. on the team, they get significantly better. It's . You know, you look around, you go, "Oh, that team's going to ." You can just tell . And why is that? Because they have special of facilitation. They the process, they understand the process. And any team who manages and pays attention to work will improve the team's performance. skills and facilitation skills are the combination that to strong success. If you have ten teams that perform, you'll get maybe six or so that have standing structures. ...

And the lesson, I believe, is that truly is a contact sport. It that we bring all of our to the task and that we apply the very of our thinking, our feeling, and our doing to the that we have at hand. And sometimes, a little prototype of this is all that it takes to us from an "uh-oh" moment to a "ta-da" . And that can make a big difference.

Thank you very much.